Why you need to trust your designer

In your personal life, you visit a doctor when you are sick and a dentist when you’ve got problems with or need maintenance on your teeth. You typically trust the information they give you and accept the treatment they prescribe. After all, they went to school for their field and have years of experience dealing with problems similar to yours.

And what happens if you try to deal with the problems yourself? You aren’t a lawyer, an accountant, a doctor or a dentist. You may be able to get by with your situation, but not without a lot of pain and grief in some form.

So why is it that so many people think that they know better than the User Experience Designers that they’ve employed?

Imagine this scenario:

You’ve got a pain in your side. You’ve done research on the internet, but you aren’t sure if it’s appendicitis or some other kind of pain. You’ve got a couple of symptoms that indicate it could be appendicitis, but you aren’t sure — because you aren’t a doctor.

What do you do?
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